Knowledge: Approved content curation and taxonomy
Curated, allowlisted sources with taxonomy, citations, and a review workflow.
Category
Ops
Security pattern
Allowlist + review + citations
Typical systems
Docs, KB, Chat
CTA
Problem
Knowledge bases drift and become inconsistent; agents need trusted content.
Example workflow steps
- Define trusted sources and owners.
- Create taxonomy and update/review cadence.
- Enforce citation behavior in workflows.
Data boundaries
- Only approved sources are used.
Typical rollout
- Pilot with one domain (e.g., support).
Governance note: Write actions should be approval-gated and executed only with scoped, dedicated credentials.
Avoid shared gateways for mixed-trust users; segment by boundary.
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